Returns and Exchanges
What is your return policy for new products?
Our warranty is to the original owner. We guarantee our products against any material defects & workmanship for as long as you own the product. This guarantee is only for the Chitown4x4 product and is not part of any other manufacture. If you have a defect with another manufactures product please contact them directly or call us to get that information for you.
Before returning defective products please contact us first at 630-777-1951 or sales@chitown4x4.com to obtain a Return Merchandise Authorization number. We are unable to except any product back for any reason without a RMA number. This number should be printed on the outside of the return box in large bold type around the same area as the shipping label as well as on the shipping label.
If the item you received from us is not the item you ordered or it is damaged in some way, we will evaluate the product and make every effort to repair or replace (at our option) it as soon as possible or we will gladly take back the unused and unopened item and credit you the merchandise price.
Cancellations
If any order is cancelled prior to purchase, no funds will be charged to the purchase and no credit card information is retained. Cancellations can only be made to orders that have not shipped. If an order has already shipped you will have to obtain the package, contact us for RMA (see above) and arrange for shipping back to us.
What Payment Methods are Accepted?
CHITOWN4x4 accepts payment by VISA, MASTERCARD DISCOVER & AMERICAN EXPRESS, We also Use Paypal for financing larger purchases and as our transaction company. Terms of Conditions are dictated by Paypal inc.
What is shipping going to cost me?
Shipping costs are based on your order total and will be calculated during checkout. Larger Items may need to use truck freight. Those items, freight will not be indicated at check out and we will contact you to work out the best way for your product to reach you.
What is our shipping turn around times?
If an item is listed on our Web site it will typically be in stock and available to ship within three to five business days (M-F). However, if you do not see a specific item, color, size, etc. please check back again later as most products are in a continuous production cycle and should be available again soon. Some items on our site are build to order and they are noted as such, please allow 2-18 weeks for completion on those items.
All packages for continental U.S. addresses are shipped via UPS Ground and transit times will vary depending on location. If you would like an order expedited quicker via Air shipping, please call 630-777-1951 or email us at SALES@CHITOWN4X4.COM for details.
Shortly after an order is placed you will receive a confirmation email detailing specifics of the order. When an item(s) ships an order shipment email with tracking info will also be sent.
Do you ship internationally?
We DO NOT ship internationally on the web site at this time and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia (of course we strive to meet all our customer needs so feel free to contact us regarding your situation of if you have an address located outside of the USA). We do not ship to PO Box Locations.
What are the tax rates?
To cover sales tax, a fee of approximately 7.75% (subject to change) will be added to the total for orders with a billing address in Illinois.
Although we, as the seller, are not obligated to collect sales tax for states other than Illinois, a purchase from us is subject to your state's sales/use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet or by other remote means. Your state, if it imposes a sales/use tax, requires that you report and pay the tax due on your purchases. Details of how to file this return may be found on your state's department of revenue website.
